CS-ready evidence on every parcel.
Your CS team stops negotiating over photos they don't have. Every return is photographed, AI-graded, and routed against your own restock rules — with the receipts your reps can forward to customers verbatim.
Who it's for · DTC brands shipping 500–5,000 returns per month who care about restock velocity, condition transparency, and fewer "we never received it" disputes.
Photo evidence on every parcel
Outer label, opened parcel, item front, defect view — captured the moment the box is opened.
AI grading A/B/C/R in under 2s
Trained on millions of returns. Confidence scores, defect tags, and verified content match.
Disposition rules per SKU and grade
Restock, liquidate, donate, or destroy. Configure once, applied per return — overrides logged.
Restock-ready in 48h median
Receive, grade, decide, restock — all under the same roof. Your inventory moves while CS still has the conversation.
- 01
Customer initiates return
Use your existing return portal — we accept any inbound label. Or use our consumer flow (Phase 2).
- 02
Parcel lands NJ
Received, weighed, scanned. Photos and AI grading happen at the receiving station — no batch queue.
- 03
Disposition applied
Your rules + the grade decide: restock / liquidate / destroy / RTS. Reviewer can override; everything audit-logged.
- 04
CS-ready record
Evidence bundle + webhook fire. Your support tool pulls the URL and pastes into the ticket.